Last updated: April 23, 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.fontainavie.co.uk website (the “Service”) operated by FONTAINAVIE RETAIL (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address

SHIPPING COST – DELIVERY TIME – PAYMENTS – RETURN POLICY

All shipments are delivered by DPD Courier. Your phone number, as originally specified by yourself on the order form, will allow the courier to get in touch with you and agree the time of delivery.  All shipments are securely packed and insured.

For orders until £98.99 the delivery cost is £5.95  (4-8 working days).

For orders over £99 the delivery is FREE, (4-8 working days).

PAYMENT TYPES AND TERMS

1. Credit / Debit Cards: VISA, Visa Electron, Master Card, Maestro
2. Please be informed that we charge our Customers in Pounds Sterling so if you are ordering from Ireland  we are unable to tell you the price in Euro o this may depend on the exchange rate set up by your bank on the day that you are placing your order.
3. Stripe: We are using Stripe Gateway for Online payment processing.

CANCELLED ORDERS

After you place an order, and the payment is processed, the request to cancel that order is acceptable only 30 minutes after the order.

If you request to cancel your order after the 30 minutes, will have a fee of ₤10 (deducted on the refund).

All orders, returned to the warehouse, will have a fee of ₤15, (deducted on the refund).

RETURNS/CLAIMS/EXCHANGES

1. We are happy to offer you a refund or an exchange if the product you are returning is in a fully resalable condition i.e. unopened and unused, and the return is made within up to 30 days from the date of purchase (date on the invoice). If the product is returned in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. There are no returns of any discontinued or promotional items (if the terms of conditions of the promotion state the items are non-refundable or non-exchangeable). All orders, returned to the warehouse, will have a fee of ₤15, (deducted on the refund).
2. We cannot accept returned products 30 days after you have placed your order.
3. All exchanged items will be charged a re-shipping fee unless they were faulty or shipped incorrectly by Fontainavie Shop. Alternatively, exchanged products can be added to your next order which has to be placed within 30 days from the date when the items were returned back to us.
4. If unwanted products are returned for a refund, you need to cover the shipping cost of sending the product back to us. Once we receive the items, we will cancel the original invoice and create a new one – without the returned products.
5. If any products returned to us are on the non-returnable/non-exchangeable list or if the manufacturer fault is excluded, the items will be returned to you with your next order unless a shipping charge is paid to dispatch the products to you separately. Rejected items are kept for 3 months from the date the return has been received by us and if no order is placed and shipping charge is not paid, the items will be disposed of.
   
   If you are returning items such as perfumes, shower gels, or any other liquids through Post Office please follow the procedure established by Royal Mail: Volume per item must not exceed 150ml. No more than four perfumes or aftershaves can be sent in any one package. The perfume or aftershave must be within its original retail packaging and then placed in strong outer packaging. The inner packaging must be packed, secured or cushioned to prevent breakage or leakage of their contents into the outer packaging.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Fontainavie Shop legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Fontainavie Shop needs to perform a contract with you
• You have given Fontainavie Shop permission to do so
• Processing your personal information is in Fontainavie Shop legitimate interests
• Fontainavie Shop needs to comply with the law

Fontainavie Shop will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of FONTAINAVIE RETAIL and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by FONTAINAVIE RETAIL.

FONTAINAVIE RETAIL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that FONTAINAVIE RETAIL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.